THE NATIONWIDE PHYSICAL CULTURE AND SPORTS PROJECT “READY FOR LABOR AND DEFENCE (GTO for short)” represents a full-fledged and comprehensive program and a legal framework for public physical education geared at promoting mass sports and improving the nation’s health.
Our call center operators receive and process incoming requests and enquiries at an 8800 single number, by e-mail and through the online consultant service all across Russia.
The duties encompass advising subscribers on the norms and standards of the GTO program offering assistance with registration on the website and provide information about the testing centers available.
55 000 calls per month
MTS PJSC is the largest mobile network operator in the Russian Federation.
Digital Technologies has been working with MTS providing information inquiry support services to MTS subscribers and potential customers throughout the Republic of Tatarstan since 2012. Call center operators receive incoming calls from individuals and legal entities whether they are MTS subscribers or potential clients around-the-clock. Since 2012, the Digital Technologies call Сenter has proven to be a reliable partner, one that fully delivers on its commitments to MTS.
Our call center operators:
50 000 calls per month
TATNEFT is one of the largest oil companies in Russia.
Our call center operators:
TATNEFT PJSC has managed to improve the operational efficiency of the gas station chain all across the Russian Federation thanks to its cooperation with the Digital Technologies call center as an immediate feedback channel between TATNEFT and its consumers is now in place.
5 000 calls per month
Municipal public institution “Committee of Land and Property Regulations of the Executive Committee of the Municipal Formation of Kazan”.
The Committee of Land and Property Regulations of Kazan, a municipal public institution, has set up a 24-hour hotline for city residents. The hotline office is located on the premises of Digital Technologies professional call center.
The “National Inventory” project is aimed at identifying abandoned buildings and land plots as well as premises and spaces which are used inefficiently.
Ever since the hotline has been active, the Digital Technologies Call Center has received several hundred complaints from residents concerning illegal stalls, unauthorized parking lots, casinos, etc.
The “National Inventory” hotline has gone a long way toward increasing the social responsibility of Kazan residents, improving interaction between authorities and residents while also reducing the time that it takes officials to respond to complaints.
1 000 calls per month
The Kazan Kremlin is a state historical, architectural and art reserve museum.
Our call center operators receive applications for tours around Kazan and tours to the Kazan Kremlin, the Town-island of Sviyazhsk and the Raifa Monastery of the Mother of God.
The operators provide background information about the Kazan Kremlin, upcoming exhibitions and events while also serving as secretaries.
1 500 calls per month
RUSSIAN AutoMotoClub is a subsidiary of ARC Europe SA, Europe’s leading roadside assistance provider.
Our operators handle requests and enquiries from the owners of cars manufactured by the world’s leading brands such as Bentley, Cadillac, Volkswagen, Ford, Chevrolet, OPEL, Kia and others.
The Call Center operates all year-round, round-the-clock, seven days a week, without holidays and breaks which is the reason why RUSSIAN AutoMotoClub delivers highquality and efficient services. Call center operators
Digital Technologies provides assistance to car drivers in dealing with malfunctionrelated problems within the Russian Federation. The list includes: problems with engine starting, flat tire replacements, gasoline supply, mechanic consultations offered on the phone, towing vehicles from the place where they break down or get involved in a car accident, ordering a taxi for a vehicle’s passengers in instances where the vehicle must be towed.
50 000 calls per month
BARS Group is a Russian software developer.
Since January 2017, the operators with the technical support service, part of the Digital Technologies Call Center, have been receiving and processing incoming calls from visitors of the “Budget planning” website. The application software “Budget planning” is designed to automate the processes of making and scheduling of Federal budget finance plans.
A team of operators with a degree in engineering was trained specifically for this project. The Call Center expert personnel have provided “first-line” technical support as part of the Customer’s program. The expert personnel received and processed messages, formed applications and redirected users to the “Super-operators” group by transferring their calls to the “second” line of the Customer.
20 000 calls per month
PJSC JSCB “METALLINVESTBANK” has been successfully operating on the market since 1993. Nowadays, the Bank is a multi-purpose lending institution which operates in the corporate and retail segments holding strong market positions on the interbank and foreign exchange markets.
Reliability and loyalty are the key factors for the banking sector clients. Should consumers have any questions It is crucial for them to be able to contact the hotline service at any time in order to get competent and accessible clarification on matters of importance to them. The team of expert personnel with the Digital Technologies Call Center have been rendering advisory services to banking sector clients for many years.
The management of the PJSC JSCB “Metallinvestbank” entrusted our call center with the task of servicing its customers. Since September 2019, the operators of our call center have been providing the bank’s customers with required information about sales promotions and the opening and closing hours of the bank’s offices and offering new banking products.
It is because of our large staff and professional equipment that we process requests of the bank’s clients in a quick and efficient manner.
5 000 calls per month
The Ministry of Communications of the Republic of Tatarstan entrusted our company with an important mission, that is to consult the public. Since April 2019, the team of expert personnel of Digital Technologies have been receiving hundreds of calls daily, responding to questions of Tatarstan residents on the transition to digital broadcasting.
Ever since it has been around, the hotline has received more than 50,000 calls. Subscribers from the Republic of Tatarstan have been serviced by 50 professional operators on the team of the Digital Technologies Call Center. We were 100% ready for the job thanks to thorough preparations made and the coordinated efforts of all relevant divisions. More than 3,000 calls were received throughout the peak days. We have lost only 1% of request during the whole time.
It is through the teamwork and coordinated efforts of all the staff of the Digital Technologies Call Center that we have managed to accomplish the task, gain enormous experience and are now ready to take up new challenges.
7 000 calls per month